BENEFIT CRUISE & TRAVEL - CRUISE CERTIFICATES

"Our honeymoon was unbelievable. Phyllis was great to work with as no detail was left out. The resort we stayed at in Cancun was everything she promised and then some. We have told many others about it and will always remember this trip!"
- Mike D (Cleveland)

"Hi, my name is Gardenia and I would just like to say, that after almost ten years of having Sue Ball as my travel agent. I have had nothing but the best service ever. We depend on her to make sure that our trips are what we want, in fact she's knows what we want the hotel (etc). And she has always gotten us the best deals. I look forward to having her for my agent for many years to come."
- Gardenia K. (Lorain)

"I am excited to say that Phyllis Rosewell from Benefit Cruise and Travel has been working with me for a while and she has always put her best effort into finding me honeymoon spots. She has found me great deals and has given me many suggestions. I have not pick a honeymoon spot yet but I will continue to work with Phyllis because she is always keeping me informed of good deals. I love the idea of working with someone who is reliable and not pushy. Keep up the great work! Thank You For All Your Help."
- Kristy (Parma)

"Sue has planned four cruises for my family and me. She is nothing short of amazing when it comes to finding the best cruise for the price, if she can't find the best pricing, no one can. She is extremely helpful and knowledgeable with any and all questions or concerns. She is also very detailed oriented so when you receive your travel package, everything you need is included. I cannot imagine booking any cruise trip through anyone else and highly recommend her services. I call her my Travel Agent Extraordinaire!"
-Karin B (Denver)

"No matter where we want to go, Phyllis gets the answers and takes care of all the arrangements. For an independent trip, she arranged a driver in Ireland to take us from town to town. She keeps us informed when the cruise line changes their itinerary or adds fuel surcharges. There is always an open line of communication. On our recent Disney cruise, she arranged adjoining cabins for us and our daughter. The rental car had the necessary child car seats, all details are done to make our travels smooth. I recommend her to my family and friends because I know they, too, will be happy with their arrangements."
-Rita (Sagamore Hills)

"Phyllis, was recomended to me by a co-worker & friend. I was more than satisfied with the service I've received. I've never had to worry about the best rates because Phyllis is always on top of it. Whenever a friend asks about travel, I recommend Phyllis. I've just booked my third cruise and of course, I booked it through Phyllis. I also have to say that she's just a pleasure to work with; wonderful personality."
- Janice (Cleveland)

"When I met Sue/Benefit Cruise & Travel my preparation in finding, booking and enjoying my cruises got a lot less hectic. She will always go that extra mile taking care of all our travel needs from start to finish, from finding us the best deals with a little extra, letting us know immediately on upcoming specials, and booking everything with ease. And when our vacation/cruise is over she starts searching all over again for our next Great Adventure. Benefit Cruise and Travel is the only travel agency for me. Great work Sue and Phyllis. Keep it up! Bon Voyage!"
- Peggy P (Parma Hts.)

"I used to do my own travel arrangements. Too much knowledge is required today and one mistake can cause a failed vacation or trip. I now use Benefit Cruise Travel and feel that I will receive great treatment. I no longer worry about the trip - they do it for me. I get one-on-one attention and as a prior CEO that is what I expect."
- Howard (Sagamore Hills)

"If you're looking for a great travel agent, call Benefit Cruise & Travel and ask for Sue. Sue does more than book your vacation, she makes sure it's enjoyable."
- Crystal R (New York)

"In 2001 Phyllis Rosewell had taken care of all the arrangements for my trip of a lifetime...to Ireland. All plans were complete and handled without a hitch...until Tuesday, September 11th when everything changed.

We were scheduled to depart on Saturday, September 15th and all of a sudden there were no flights at all. As the week progressed some air traffic began to resume but there were still no international flights allowed.

Phyllis kept us informed every step of the way with the options and possible problems so we could make the best choice for us. We chose to continue with our plans and our flight was the first flight allowed out of the country. Every aspect of our trip changed...but in every case it was an up-grade or enhanced experience.

Because of the information from Phyllis and the security of having booked through an exceptional tour company this indeed was the trip of a lifetime and I can't thank Phyllis enough."
- Mary B (Parma)

"Due to severe weather conditions, my wife and I were stuck in Cleveland when we were supposed to be on our honeymoon cruise in the Caribbean. Phyllis worked tirelessly to find us a new flight and hotel reservations so we could catch our ship in a port-of-call. Once we returned, Phyllis was very instrumental in processing our travel insurance claim. We are expecting a check in the mail any day!"
- Sean K (Cleveland)

"A little note to state our appreciation for all your agency, along with Phyllis, has done to make our trips more enjoyable. She is a very delightful person who works for her clients to get the best trips and accommodations. All the vacations we have booked have been great. If any problems arose, she efficiently took care of them for us. Let us again say THANKS for all the memorable vacations. It's a pleasure to be associated with your company."
-Joyce & Richard K (Parma)

"If I had to choose one word to describe my experiences with Sue and Benefit Cruise Travel, it would be "SUPERB"! Sue's dedication, level of commitment and outstanding service has consistently provided me with the best possible vacation. No matter the size of my group, Sue has made the planning process a pleasure and her special attention to detail and personal touches have made the trips all the more memorable. Each time I plan to travel, whether it be a cruise, vacation package or weekend getaway, I will call Sue for all my travel needs!"
- Angelique B (New York)

"My relationship with Benefit Cruise dates back to August 2005. Although I was part of a large group using Benefit Cruise, it was one of the best travel experiences I have encountered. In 2006 I had the opportunity to book a vacation cruise through Sue Ball. Her professionalism is outstanding. Her patience is remarkable. My group was a total of 23 people and she was such a pleasure to book with. My group loves Sue so much we decided to do it again in Aug. 2008 and our group has grown to 39 people. She is always a pleasure to talk to, and goes above and beyond what a normal travel agent will do for you. She is available whenever you need her to be. No matter how many times you call her or how many questions you may have (even if it's the same question over and over), you always feel that she is giving you her 150% and you are her number one priority. Nowadays with customer service lacking, this is the key factor to me continuing to book through Mrs. Sue Ball over and over again. I have recommended her to colleagues and friends and get the same response. I highly recommend the next vacation you book, please experience the Sue Ball experience. You are guaranteed to be satisfied!"
- Latisha G (New York)

"Sue, Thank you so much for helping us to plan our vacation to Mexico. From the planning stages all the way through the end of our trip, Benefit Cruise & Travel was there for us. We are so grateful that you took care of every detail ....even some details you shouldn't have had to. :>)
You made everything so easy for us. We won't take another vacation without you!! And the destination was a dream!! What a pleasant surprise we had waiting in our room for us for our wedding anniversary. Wow - you don't forget a thing do you? With much gratitude we wish you every best thing!!
-Kim & Dan C (Willoughby)

"I just want to let you know what a great travel agent Susan Ball is. My husband and I had a wonderful cruise to the Bahamas. The ship was more than I could have expected.. I told my sister about Sue and she planned a fantastic Christmas cruise for her family as welll

Sue has always been there for us. We needed immediate flight tickets to attend my father’s funeral. She took care of everything the flight, car rental and hotel reservations. Any trips we take, we always call Sue. I would highly recommend her services."
- Robin N (Cleveland)